Legal information& General conditions of sale

Terms of use

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This site is the property of SAS Elora, registered under RCS No. 340416312 (Management No.: 87B486) in Lyon and whose head office is located in Limonest (69). Its legal representative is Mr Yves Duplatre. The website https://test.elora.com/gb/ is made available to users subject to their unconditional acceptance of the conditions and warnings set out below.

The webmaster of https://test.elora.com/gb/ is Xavier GUIEN.

The site is hosted by GARDENERS, whose head office is based in POISY (74330).

The Elora company makes every effort to ensure the accuracy and updating of all the information provided on its site which is directly linked to it, but the Elora company cannot guarantee that the information it contains is complete, precise. , accurate, complete and free of any errors. Elora reserves the right to correct or modify, at any time and without notice, the content of this site.

Elora declines all responsibility for the information available on its site and the use that may be made of the information contained on this site or obtained in response to a question asked through this site. Under no circumstances can Elora be held liable for damages of any kind, direct or indirect, resulting from the use of this site or in connection with this site.

In general, Elora declines all responsibility for the use that could be made of this site.
Any attempt to transfer information to a third-party site or to modify the information contained on this site is prohibited and may result in civil or criminal prosecution by Elora.
Elora cannot be held responsible for all the hypertexts or any other computer element used, directly or indirectly, from the site, the existence of a link not having the effect of transferring responsibility to Elora. . The Elora company does not guarantee or make any commitment regarding third-party sites and will not be responsible for their content. It is strictly forbidden to create a hypertext link to the site without the express agreement of the company Elora.
Elora cannot and does not guarantee that the server hosting the site is free of viruses and that the files accessible for download on this website or any other third-party site are free of viruses or operating errors. Insofar as viruses can be transmitted via the Internet, we recommend that users take the necessary measures to protect their computer against any intrusion, against any technical problem that could damage the components of the user's computer or data. which may be stored there. In any event, Elora or one of its subcontractors cannot be held liable for any damage that may occur while connecting to and browsing the site.

Terms of Sales

Preamble

These conditions are concluded between, on the one hand, the company Elora, registered at:
RCS LYON,
Siret:34041631200114

Head office: 590 ALLEE DES HETRES 69760 LIMONEST
hereinafter referred to "VD-Group»

https://test.elora.com/gb/ hereinafter referred to "the user». .
Parcels can only be dispatched territorially in mainland France and Monaco.

These conditions relate exclusively to non-trading natural persons.

The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any condition previously available on the site.

If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

Object

These conditions are intended to define the terms of sale between Elora and the user, from the order to the services, including payment and delivery.

They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.

The command

The user has the possibility to place his order online, from the online catalog.
The order can only be registered on the site if the user has clearly identified himself via his e-mail address and his password which are strictly personal to him.

Any order implies acceptance of the prices and description of the products available for sale.
Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
Elora undertakes to honor orders received on the website only within the limits of available product stocks. If the product is not available, Elora undertakes to inform the user.

The delivery

This will be done by Colissimo within 48 hours of receipt of the order (72 hours for Corsica) if payment is made by credit card and within 48 hours of receipt of the payment check if this means of payment is chosen. The Colissimo service is available if the customer:
- Resides in Metropolitan France or Monaco,
- Has a VD Group customer number.

The rates

Prices are quoted in euros all taxes included. They take into account the VAT applicable on the day of the order. These prices do not include participation in processing costs (shipping, packaging and making the package according to the amounts in force).
Any change in the applicable rate may be passed on to the prices of the products. After this date, they are subject to change at any time. However, prices cannot be changed once the customer's order has been placed. Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be passed on to the selling price of the items present on the Elora site and sales documents.

The prices indicated on the site are guaranteed for the duration of online publication and within the limit of available stocks.

Right of withdrawal / return / exchange

All items can be exchanged or refunded. The request for exchange by the customer or the request for reimbursement must be made within 15 days from the date of receipt of the package.

The refund will be made by check within 15 days of receipt of the items. The refund is made after the items have been checked by Elora.

Guarantees

The user benefits for the articles from a guarantee allowing him to return the defective articles delivered in accordance with articles L 211-4 and following of the Consumer Code

Article L211-4 consumer code

To be in conformity with the contract, the good must:

1º Be suitable for the use usually expected of a similar item and, where applicable:

correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model ;
present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.

2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L211-12 consumer code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 civil code

The seller is bound by the guarantee for the hidden defects of the thing sold which render it unfit for the use for which it is intended,
or which diminish this use so much that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them.

Article 1648 al 1st civil code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

Signature and evidence

Any user of the non-customer site must create his account by indicating the personal information necessary to process his order.

In all cases, the final validation of the order will be worth proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be worth payment of the sums committed by the seizure of the articles appearing on the order form.

This validation is worth signature and express acceptance of all the operations carried out on the site.

However, in the event of fraudulent use of his bank card, the customer is invited, as soon as this use is observed, to contact Elora's customer service.

Responsibility

The company Elora has for all stages of order taking as well as for the stages after the conclusion of the contract an obligation of result.

Thus, Elora undertakes to describe with the greatest accuracy the products sold on the Elora website.
On the other hand, Elora cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure as defined by French case law. .

Similarly, Elora cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Personal data

Elora reserves the right to collect user data, including through the use of cookies.
The collection of data by Elora, responsible for processing, is necessary to take into account user requests.
Through Elora, you agree to receive commercial offers from other companies or organizations by mail or to be informed of Elora's offers.
In accordance with the Law of January 6, 1978, the user has a right of access, rectification and opposition of the data concerning him:
- either directly on https://test.elora.com/gb/ via the contact form,
- either by mail by writing to Elora - 3 rue de l'Industrie - 49280 LA SEGUINIERE, indicating your surname, first name, e-mail address and if possible customer reference.

By indicating Elora's e-mail address, the user may receive an order confirmation.
Depending on the choice made when creating or consulting their account, the user may receive offers from Elora by email, telephone or SMS as indicated when creating the account.

If he does not wish, he can make the request at any time either directly on the Internet via the contact form, or by mail to the address indicated below.

The user is informed that this automated processing of information, in particular the management of e-mail addresses, has been declared to the CNIL under number 1264846 of November 27, 2007.

Elora implements all means to ensure the confidentiality and security of data transmitted on the web. As such, the website uses a secure method of payment such as SSL (Secure Socket Layer).

Intellectual property

All elements of the Elora site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

They are the exclusive property of the Elora company. The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the homepage of the Elora site, must request authorization from the company. Elora.

In this case, it will not be an implicit affiliation agreement.

On the other hand, any hypertext link to the Elora site and using the technique of framing or in-line linking is strictly prohibited.

In all cases, any link, even tacitly authorized, must be removed upon simple request from Elora.

Entirety

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and respect of these general conditions of sale.

Duration

These conditions apply for the entire duration of the online services offered by the company Elora.

Evidence

The computerized registers, kept in the computer systems of the company Elora and its partners under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties.

Retention and archiving of transactions

The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code.

Applicable law and jurisdiction

These conditions are subject to French law.
The competent court in the event of a dispute will be that of the place of residence of the defendant or, at the choice of the plaintiff, of the place of actual delivery of the product.

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