Customer any professional or natural person capable within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site which is the subject of these General Terms and Conditions.
Content all the elements making up the information on the Site, in particular text, images and videos.
Customer information information: Hereinafter referred to as "Information (s)", which corresponds to all personal data likely to be held byhttps://test.elora.com/gb/ to manage your account and customer relations and for analysis and statistical purposes.
User internet user connecting to and using the above-mentioned site.
Personal information information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of law no. 78-17 of 6 January 1978).
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679)
1. Presentation of the website.
Pursuant to Article 6 of French Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website are hereby informed thathttps://test.elora.com/gb/The identity of the various parties involved in its implementation and monitoring:
OwnerSAS ELORA - Parc Technologique de Metrotech - Bât 11 42650 St Jean Bonnefonds
Responsible for publication: ELORA - xguien@elora.paris The person responsible for publication is either a natural person or a legal entity.
2. General terms and conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit on his own account all or part of the elements or works on the Site.
Use of the sitehttps://test.elora.com/gb/Implies full and unreserved acceptance of the general conditions of use set out below. These conditions of use may be amended or supplemented at any timehttps://test.elora.com/gb/Are therefore invited to consult them on a regular basis.
This website is normally accessible to users at all times. However, ELORA may decide to interrupt the site for technical maintenance purposes. In such a case, ELORA will endeavour to inform users of the dates and times of the intervention in advance. The websitehttps://test.elora.com/gb/Is updated regularly by ELORA. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.
3. Description of services provided.
The websitehttps://test.elora.com/gb/Is to provide information concerning all of the company's activities. ELORA endeavours to provide on the sitehttps://test.elora.com/gb/Information as accurate as possible. However, it cannot be held responsible for any omissions, inaccuracies or failure to update information, whether due to its own fault or to the fault of third-party partners who provide the information.
All the information on the websitehttps://test.elora.com/gb/Are given for information only and are subject to change. Furthermore, the information contained on thehttps://test.elora.com/gb/Are not exhaustive. They are given subject to any changes that may have been made since they were put online.
4. Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the site. Furthermore, the user of the site undertakes to access the site using recent, virus-free equipment and with a latest-generation, up-to-date browserhttps://test.elora.com/gb/Is hosted by a service provider in the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: no. 2016-679)
The aim is to provide a service that ensures the highest level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the Services generate traffic deemed to be abnormal.
ELORA and the host may not be held liable in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.
5. Intellectual property and counterfeiting.
ELORA is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorisation of :https://test.elora.com/gb/.
Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
6. Limitation of liability.
ELORA acts as the publisher of the site. ELORA is responsible for the quality and accuracy of the Content it publishes.
ELORA may not be held liable for any direct or indirect damage caused to the user's equipment when accessing the websitehttps://test.elora.com/gb/, this may result either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
ELORA cannot be held responsible for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the ELORA websitehttps://test.elora.com/gb/. Interactive areas (possibility to ask questions in the contact area) are available to users. ELORA reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, ELORA also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).
7. Personal data management.
The Customer is informed of the regulations concerning marketing communications, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 and the General Data Protection Regulation (RGPD: n° 2016-679).
7.1 Persons responsible for collecting personal data
For Personal Data collected as part of the creation of the User's personal account and browsing on the Site, the party responsible for processing the Personal Data is: ELORA. ELORA is represented by Yves Duplatre, its legal representative
As the party responsible for processing the data it collects, ELORA undertakes to comply with the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the time their consent is collected, with full information on the processing of their personal data and to maintain an accurate record of such processing. Whenever ELORA processes Personal Data, ELORA takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which ELORA processes it.
7.2 Purpose of the data collected
ELORA may process some or all of the following data:
to enable browsing on the Site and the management and traceability of services ordered by the user: Site connection and usage data, invoicing, order history, etc.
to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed), etc
to improve browsing on the Site: connection and usage data
to conduct voluntary satisfaction surveys on https://test.elora.com/gb/ e-mail address
to run communication campaigns (sms, email): telephone number, email address
ELORA does not sell your personal data, which is therefore only used if necessary or for statistical and analysis purposes.
7.3 Right of access, rectification and objection
In accordance with current European regulations, Users ofhttps://test.elora.com/gb/ have the following rights:
the right of access (article 15 of the General Data Protection Regulation), rectification (article 16 of the General Data Protection Regulation), updating and completeness of Users' data the right to block or delete Users' personal data (article 17 of the General Data Protection Regulation), where such data is inaccurate, incomplete, ambiguous, out of date, or the collection, use, communication or storage of which is prohibited
the right to withdraw consent at any time (article 13-2c RGPD)
the right to limit the processing of Users' data (Article 18 RGPD)
the right to object to the processing of Users' data (Article 21 RGPD)
the right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD)
the right to define the fate of Users' data after their death and to choose to whom ELORA should communicate (or not) their data to a third party that they have previously designated
As soon as ELORA becomes aware of the death of a User and in the absence of instructions from the User, ELORA undertakes to destroy the User's data, unless it is necessary to keep such data for evidential purposes or to comply with a legal obligation.
If the User wishes to know how ELORA uses his/her Personal Data, asks to rectify them or objects to their processing, the User may contacthttps://test.elora.com/gb/In writing to the following address
ELORA - DPO, ELORA 590 ALLEE DES HETRES 69760 LIMONEST
or by email at contact@elora.com.
In this case, the User must indicate the Personal Data that he/she would like ELORA to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport).
Requests for the deletion of Personal Data will be subject to the obligations imposed on ELORA by law, in particular as regards the retention or archiving of documents. Finally, Users ofhttps://test.elora.com/gb/Can lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
ELORA will not process, host or transfer the Information collected on its Customers to a country located outside the European Union or recognised as "non-adequate" by the European Commission without informing the customer in advance. However, ELORA remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).
ELORA undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer's Information is brought to ELORA's attention, ELORA shall inform the Customer as soon as possible and inform the Customer of the corrective measures taken. In additionhttps://test.elora.com/gb/Does not collect any "sensitive data".
The User's Personal Data may be processed by ELORA subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes set out above, the main people likely to have access to the data of Users ofhttps://test.elora.com/gb/Are mainly our customer service agents.
7.5 Types of data collected
Concerning users of the Sitehttps://test.elora.com/gb/, the following data is essential for the operation of the service and will be kept for a maximum period of 24 months after the end of the contractual relationship: surname, first name, postcode, mobile, email
ELORA also collects information to improve the user experience and provide contextualised advice: Google Analytics
This data is kept for a maximum period of 24 months after the end of the contractual relationship.
8. Incident notification
Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information about the user of thehttps://test.elora.com/gb/Is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of ELORA and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data with respect to the user of the sitehttps://test.elora.com/gb/.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data,https://test.elora.com/gb/Uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data,https://test.elora.com/gb/ takes all reasonable steps to protect them against loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. Hypertext links, cookies and internet tags
The websitehttps://test.elora.com/gb/Contains a number of hypertext links to other sites, set up with the authorisation of Elora. However, ELORA is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.
Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options offered to you and described below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the site.
9.1. "COOKIES
A "cookie" is a small information file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone) (hereinafter referred to as "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system and the date and time of access. Cookies are in no way likely to damage the User's terminal.
ELORA is likely to process the User's information concerning his/her visit to the Site, such as the pages consulted and searches carried out. This information enableshttps://test.elora.com/gb/To improve the content of the Site and the User's browsing experience.
As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or depending on the sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting Cookies from time to time, before a Cookie is likely to be recorded in their terminal. ELORA informs the User that, in this case, it is possible that not all the functionalities of his/her browser software will be available.
If the User refuses to store cookies on his/her terminal or browser, or if the User deletes the cookies stored there, the User is informed that his/her browsing and experience on the Site may be limited. This may also be the case when ELORA or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
Where applicable, ELORA declines all responsibility for the consequences linked to the degraded functioning of the Site and any services offered byhttps://test.elora.com/gb/, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for the User to use Cookieshttps://test.elora.com/gb/To save or consult the Cookies necessary for their operation by choice of the User. For the management of Cookies and User choices, the configuration of each browser is different. This is described in the browser's help menu, which will indicate how the User can modify his/her wishes with regard to Cookies.
At any time, the User may choose to express and modify his/her wishes with regard to Cookies. ELORA may also use the services of external service providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the Twitter, Facebook, Linkedin and Google Plus social networks appearing on thehttps://test.elora.com/gb/Website or mobile application and if the User has accepted the deposit of cookies by continuing to browse thehttps://test.elora.com/gb/, twitter, Facebook, Linkedin and Google Plus may also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals if you give your consent, by continuing to browse the website or mobile application ofhttps://test.elora.com/gb/. However, the User may at any time withdraw his/her consent forhttps://test.elora.com/gb/Sets this type of cookie.
Article 9.2. INTERNET TAGS
https://test.elora.com/gb/May occasionally employ web beacons (also known as "tags", action tags, single-pixel GIFs, clear GIFs, invisible GIFs and one-to-one GIFs) and deploy them via a specialist web analytics partner who may be located (and therefore store relevant information, including the User's IP address) in a foreign country.
These tags are placed both in the online advertisements enabling Internet users to access the Site, and on the various pages of the Site.
This technology enableshttps://test.elora.com/gb/To evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User.
The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the activity of the Site for the attention ofhttps://test.elora.com/gb/, and to provide other services relating to the use of this site and the Internet.
10. Applicable law and jurisdiction.
Any dispute relating to the use of the site https://test.elora.com/gb/ is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Lyon.
